Privacy Policy

Direct Selling Australia Limited (Direct Selling Australia) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner.

What is personal information?

Personal information is information or an opinion that identifies an individual. Examples of Personal information we collect includes names, addresses, email addresses, phone numbers and credit card details.

We collect personal information from you when you register on our site, apply for membership, make a complaint, place an order, subscribe to our newsletter, respond to a survey or fill out a form. We may also collect Personal Information by telephone and by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties.

What do we use your personal information for?

We collect your personal information for the primary purpose of:

  • providing our services to you
  • providing information to you
  • marketing
  • personalising your experience
  • improving our website
  • improving our customer service
  • processing transactions; and
  • sending periodic emails.

We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

We will not sell, exchange or transfer your personal information, whether public or private, nor give to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

The email address you provide to us may be used to send you information and updates pertaining to orders in addition to receiving occasional company news, updates, related product or service information etc.

If you would like to unsubscribe from our mailing/marketing lists at any time, you may do so by contacting [email protected].

When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the personal information and how we plan to use it.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

We use secure server technology. All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted by our payment gateway providers. All payments are processed by third-party payment processors and Direct Selling Australia does not store or retain access to your payment information at any time.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (If you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to complies aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose personal information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release you information to third parties where you consent to the use or disclosure or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. At our discretions, we may include or offer this party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

How can you access your personal information?

You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.

Direct Selling Australia will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.

In order to protect your personal information we may require identification from you before releasing the requested information.

How do we maintain the quality of your personal information?

It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Changes to our Privacy Policy

If we decide to change our Privacy Policy we will post those changes on this page and/or update the Privacy Policy modification date below.

This policy was last modified on 15th January 2024.

Contacting Us

If you have any questions about our Privacy Policy please contact the Privacy Officer at:

Direct Selling Australia
102/20 Dale Street, Brookvale, NSW 2100
Email: [email protected]
Phone: 02 9138 0636